HOW TO SPA
MAKE THE MOST OF EVERY MOMENT
412 WOODBURN ROAD, SUITE 201
(Upstairs at Cameron Village near Fresh Market)
Raleigh, NC 27605
Tuesday: 10am - 8pm
Wednesday: 10am - 8pm
Thursday: 10am - 8pm
Friday: 10am - 7pm
Saturday: 9am - 6pm
Sunday: 12pm - 5pm
WELCOME TO LORENA LUCA
To ensure your experience at Lorena Luca Spa is as relaxing as our treatments, we recommend you follow these simple guidelines.
We recommend arriving at least 15-30 minutes early to prepare for your spa services. Remember, your service will end on time so that the next guest is not delayed, regardless of how late you begin. The spa atmosphere is one of tranquility and relaxation. Please respect the other guests' right to privacy and quiet. Cell phones and electronic devices are strictly prohibited.
Please be aware that Lorena Luca Spa is an adult's only facility. For their own safety and the comfort of other guests, we ask that children not accompany you on your visit. At no time are children under 12 permitted in the spa.
SAUNA & STEAM
Our Steam Room and Infra-Red Sauna are conveniently located in both ladies and gentleman's locker room. They utilize the essential oil of Eucalyptus to calm your mind and body. Resting in our sauna and steam room is a wonderful way to begin your day at the spa. It is available as a complimentary service to our clients receiving treatments of at least one hour or more. Those guests visiting us for a shorter time may use the facilities for an additional charge of $25.
Lorena Luca Spa provides you with a locker, robe, towel, and slippers, in addition to grooming amenities such as shower gel, shampoo, conditioner, moisturizer and deodorant. Many other items are available upon request. We encourage our guests to leave valuables at home. We cannot be responsible for any lost or damaged personal articles or valuables.
Lorena Luca Spa provides a full refreshment service for all of our guests, whether you are visiting us for an hour or the day. This includes a selection of hot teas, spa water, and snacks.
Lorena Luca Spa is committed to providing exceptional services by our knowledgeable and expertly trained staff. Our best reward is your personal recommendation. Gratuities are left to your discretion.
FLEX FEE CANCELLATION AND RESCHEDULING POLICY
We understand that sometimes it is necessary to re-schedule appointments, we simply ask that you cancel your appointment with at least a 12-hour notice. You may leave a voicemail at 919-977-0090 or email us at SpaLorenaLuca@gmail.com if you need to cancel or reschedule outside our business hours.
Unfortunately, appointments canceled with less than a 12-hour notice will be responsible for a $36 per hour, of services reserved (or portion thereof) regardless of the reason for canceling. This fee is paid directly to the technician. The spa does not profit from anyone's misfortune that may keep them from attending their services. Missed appointments, without any prior notice, will be charged in full for all services booked. We appreciate your understanding.
PRODUCT RETURN/ EXCHANGE POLICY
Lorena Luca has a 30-day return policy. We are able to give a 100% refund for items that are unopened and unused. Refunds will be processed based upon the original payment. If you have an adverse reaction, please contact us immediately in order to receive a 100% refund. For returns on products, you decide you no longer want or like, we will process a 50% refund that will be applied as an account credit with Lorena Luca Spa.